DocCheck ®

DocCheck
Questions and answers
1. Who can participate in DocCheck® Mail?
2. How do I know, that a certain e-mail originates from DocCheck® Mail?
3. How are my costs compensated?
4. How long can I get the compensation?
5. How many e-mails will I receive per day?
6. How can I unsubscribe from DocCheck® Mail?
7. I do not have an e-mail account. Is it possible to partcipate in DocCheck® Mail anyway?
8. Will my data (address, e-mail address) be transferred to the pharmaceutical companies?
9. What happens if I am on vacation or not in the office?
10. How do I now, that my acknowledgement was received?
11. I can not click on the link in my e-mail. What is wrong?
12. How can I participate in DocCheck® Mail?



1. Who can participate in DocCheck Mail?
DocCheck® Mail is an e-mail information service for medical professionals. Physicians and pharmacists, for example, can receive information from pharmaceutical companies via DocCheck® Mail. A DocCheck password is an essential prerequisite to participate in DocCheck® Mail.
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2. How do I know, that a certain e-mail originates from DocCheck® Mail?
The subject of the e-mail starts with "DocCheck® Mail:". At the lower end of the e-mail you will find a picture of the little DocCheck physician or a link to acknowledge the receipt of the e-mail.
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3. How are my costs compensated?
Each e-mail contains a picture of the little DocCheck physician and a link at the lower end. By clicking on the link you acknowledge the receipt of the e-mail and we automatically transfer 0.15 Euro to your customer account. From there the acquired money is send to your private bank account once every quarter of the year.
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4. How long can I get the compensation?
Upon receiving a DocCheck® Mail you can click on the integrated link within the three following months to get your costs refunded. After this time the link becomes invalid and refunding is not possible anymore.
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5. How many e-mails will I receive per day?
DocCheck® Mail is still a very new service, especially outside of Germany. Therefore you will not receive many e-mails in the beginning. With increasing interest by the providers, the number might increase later on. But don't worry: if it gets too much, you can always cancel the service easily.
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6. How can I unsubscribe from DocCheck® Mail?
In case you do not wish to receive DocCheck® Mails anymore, simply click on this link and cancel the service.
Your DocCheck password is not influenced by this and will work as before.
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7. I do not have an e-mail account. Is it possible to partcipate in DocCheck® Mail anyway?
We are very sorry, but this is not possible. A personal e-mail address is a prerequisite for this service. But you can always apply for a free e-mail address at one of the common freemail providers, e.g. Yahoo.
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8. Will my data (address, e-mail address) be transferred to the pharmaceutical companies?
No. The personal data and the e-mail address of the participants will not be transferred to the companies. The e-mails are sent directly from DocCheck. If you want your data to be transferred for some follow-up measures, you must agree to this tranfer separately.
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9. What happens if I am on vacation or not in the office?
Upon receiving a DocCheck® Mail you can click on the integrated link within the three following months to get your costs refunded. After this time the link becomes invalid and refunding is not possible anymore.
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10. How do I now, that my acknowledgement was received?
After clicking on the integrated link you will be presented with a feedback site.
If this site appears, you can be sure that everything worked fine. You may also check your DocCheck customer account for the incoming money at any time.
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11. I can not click on the link in my e-mail. What is wrong?
Within some e-mail programs it is not possible to click on links.
Solution of the problem: Position your mouse on the little physician or the link and copy the link (STRG + C). Paste the link into the location bar of your browser (STRG + V) and press "Return".
After this you will be presented with the feedback site.
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12. How can I participate in DocCheck® Mail?
To participate in DocCheck® Mail, simply click on this link.
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If our FAQ could not help you with your question or if you have further concerns, please send us an eMail:

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